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Returns & Exchanges

 

Complaints:

Please read our Refund Policy below & feel free to contact us if you have any issues with any products or dealings with us.

Refund Policy:

We guarantee our products.

Please choose carefully.
By ACL Law: Our right is we do not give refunds, exchanges or credits if you simply change your mind, cant afford them, you caused the fault, found the item cheaper elsewhere or you make the wrong selection in type &/or size.
By ACL Law: Your right includes for you to keep receipt as proof of purchase.
ACL Policy for a refund , exchange or credit is having a fault you did not know about, not as described by advertising, did not do the job you were led to believe, did not last reasonable time providing you used as directed, & did not match the sample (except in look, colour & texture as our Un-Tainted products vary in all these areas from time to time). Must be received back to us good condition.

Australian Freight Details: 

  • We only use trackable AUSTRALIA POST bags – they are not covered by insurance nor do they require a signature to collect, allow max. 10 working days
  • Lost Orders~ We will replace upon confirmation from PO.
  • Damaged Products ~ Advise us within 24hrs of arrival & we will proceed to get it returned to us before we replace with new products
  • For all overseas information,  please click on terms and conditions.

Our Details:

Isle of Eire Pty Ltd T/as Scissorcraft
ABN: 64889053375
P.O Box 101, Gunalda Q 4570 Australia
P :(07)5484 6937
F :(07)5484 6937
E: enquire@gypsyrose.com.au