Home PageReturns & exchanges

Returns & Exchanges

 

Complaints:

Please read our Refund Policy below & feel free to contact us if you have any issues with any products or dealings with us.

Refund Policy:

We guarantee our products. Please choose carefully, for all “Returns” scroll down to our policy below.
By ACL Law: Our right is we do not give refunds, exchanges or credits if you simply change your mind, cant afford them, you caused the fault, found the item cheaper elsewhere or you make the wrong selection in type &/or size.
By ACL Law: Your right includes for you to keep receipt as proof of purchase.
ACL Policy for a refund , exchange or credit is having a fault you did not know about, not as described by advertising, did not do the job you were led to believe, did not last reasonable time providing you used as directed, & did not match the sample (except in look, colour & texture as our Un-Tainted products vary in all these areas from time to time). Must be received back to us good condition.

Australian Freight Details: 

  • We only use trackable AUSTRALIA POST bags – they are not covered by insurance nor do they require a signature to collect, allow max. 10 working days
  • Lost Orders~ We will replace upon confirmation from PO.
  • Damaged Products ~ Advise us within 24hrs of arrival & we will proceed to get it returned to us before we replace with new products
  • For all overseas information,  please click on terms and conditions.

Our Details:

Isle of Eire Pty Ltd T/as Scissorcraft
ABN: 64889053375
P.O Box 101, Gunalda Q 4570 Australia
P :(07)5484 6937
F :(07)5484 6937
E: enquire@gypsyrose.com.au

SCISSORCRAFT RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be relatively unused (ie no more used then the 2 week trial we reccommend) and in the same condition that you received it. It must also be in the original packaging &/or bottle.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items if been used more then our reccommended 2 week trial.

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to us , the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquire@gypsyrose.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquire@gypsyrose.com.au and send your item to: P.o. box 101, Gunalda, 65, 4570, Australia.

Gifts
Currently this option is not permanently available via our site. The only way is to have it shipped to their address on your order.
When Gift area is shown to be available the terms would be:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received in unused condition, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: P.o. box 101, Gunalda, 65, 4570, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will only be deducted from your refund should we have paid for it to be sent back.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service like Australia Post pre paid trackable bags or purchasing shipping insurance on your own packed parcel. We don’t guarantee that we will receive your returned item.